Customer Support

Solutions within this division are highly customizable to the client, with the highest quality reporting and tracking. Our agents are highly specialized to each account, acting as true brand specialists and knowledge agents. Clients within our Customer Service division come from a broad range of industries such as Legal, Higher Education, Retail, Financial Services & Insurance, News & Media, Food & Restaurant, and Consumer Packaged Goods.

All of our agents are trained specific to the clients specific product and are 100% Bi Lingual offering your services to a broader range of customers.

Our Pay Per Minute Pricing model is a cost effective way to outsource your customer support. (Flat Rate pricing also available)This pricing model assures the client they are only paying for time when an agent is on the phone with a customer. Per minute pricing also gives the company an affordable option to offer 24/7 support which is a great way to separate themselves from the competition.

Frequently Asked Questions Customer Service

We assign your business a phone number. Forward you call to our services when you want us to manage your calls.
We assign your business a phone number. Forward you call to our services when you want us to manage your calls.
We assign your business a phone number. Forward you call to our services when you want us to manage your calls.
Depending on the complexity of the account but usually 1-2 weeks.
All you need is call forwarding service provide by your local telephone or your cell phone provider
Total control. Everything from how we answer your calls to how we manage your messages. We will work together and integrate into your existing team with the goal of providing optimum support for the customer.
Part of the initial set up is all agents working on your account will need an internal email address and signature giving the customer the feeling they are being dealt with in house.
Yes. We offer full service, 24/7 Live Chat Services.
We can provide the service where all you need to do is add our Live Chat button to your website or we can connect to your existing Live Chat software.
Yes. All covered through our advanced call center package.
We bill 24 times a year. All incoming and outgoing call activity is billed. A 10% late fee is applied to all balances that are 15 days past due. Accounts 45 days past due are shut off for nonpayment.
Pay Per Minute billing is the way SCS bills our Customer Support Customers. We bill in 6 second increments with a 30 second minimum per call.
Paying per minute ensures the client they are only paying for the minutes that the customer service agent is actually on the phone. Eliminating paying for downtime and off peak hours.

true global presence

0
Associates
0
Countries
0
Locations
0
Languages

Who We Are

Simple Core Products

  • Answering Service
  • Customer Support
  • Customer Retention
  • SMS Services
  • Live Chat
  • Training and Talent Management
  • Consulting
  • Order Taking
  • Translation Services
© 2018 simplecallsolutions Group | Legal & Privacy Policy | Cookie Policy
Facebook Twitter Linkedin
Scroll to Top

2 week FREE TRIAL

By providing your phone number you agree to receive text messages. Message and data rates may apply. Text STOP to opt out.