Answering Service

Our Answering Service division utilizes a Shared agent model where many clients can draw from a group of agents in the same queue who possess similar skill sets.

Solutions within this division allow for greater efficiency and effectiveness serviced at a high level of quality. Simple Call Solutions has been extremely successful in this model, leveraging our technology and training to ensure agents can transparently represent our clients’ brand and deliver on each account. Clients within our Shared division come from the Legal, Retail, E-commerce, Real Estate Services, Insurance & Financial, DRTV, and Medical industries.
Most small businesses need an Answering Service but are unaware how cost effective the service actually is. With SCS’s Pay Per Call pricing Model having your own Answering Service 24/7 is now possible for even the smallest business.

Frequently Asked Questions Answering Service

We assign your business a phone number. Forward you call to our services when you want us to manage your calls.

Calls are often pick up on the first ring.

Activation time?
All contracts are on month-on-month terms.
All you need is call forwarding service provide by your local telephone or your cell phone provider
Total control. Everything from how we answer your calls to how we manage your messages.
Multiple options to choose from.
Yes. Call, e-mail, or fax your customers service representatives with any changes at any time.
Yes. All covered through our advanced call center package.
We bill 24 times a year. All incoming and outgoing call activity is billed. A 10% late fee is applied to all balances that are 15 days past due. Accounts 45 days past due are shut off for nonpayment.
When you first forward your phones.
The 2 Week Free Trial ONLY covers Answering Service Solution

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Who We Are

Simple Core Products

  • Answering Service
  • Customer Support
  • Customer Retention
  • SMS Services
  • Live Chat
  • Training and Talent Management
  • Consulting
  • Order Taking
  • Translation Services
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