Outsourcing is an effective cost-saving strategy when used properly. It is sometimes more affordable to purchase a good from companies with comparative advantages than it is to produce the good internally. An example of a manufacturing company outsourcing would be Dell buying some of its computer components from another manufacturer in order to save on production costs. Alternatively, businesses may decide to outsource book-keeping duties to independent accounting firms, as it may be cheaper than retaining an in-house accountant.
Simple Call Solutions with its strategic “Near shore” location has a talented, bi lingual workforce with the skills and experience to fill any position at a fraction of the cost in the US.
Outsourcing Benefits of Call Centers in Costa Rica
Outsourcing some of your business is not an easy choice for most businesses because most businesses like most people have a fear of change. However, Outsourcing can save a company time and increase production all at a lower cost than keeping those Outsourced jobs in house. So you have decided that your company wants to go multinational with its products and services, but can’t seem to find enough qualified workers who are bilingual and you think to yourself, “Is this really a good idea”? Rest easy, knowing that Simple Call Solutions, a call center in Costa Rica can help.
Simple Call Solutions offer many benefits that are not available in many of their U.S. counterparts. We will be discussing a few of these benefits and why choosing a call center in Costa Rica not only helps to build and improve domestic and international customer relationships, but also helps to lower total costs as opposed to using a U.S. based call center.
Improve Customer Relationships, Both Domestically and Internationally
Amongst the many areas and issues that a company may have when considering “outsourcing” their help desks and customer services, is that they will lose their customer relationships and in turn, lose future sales. This is where Simple Call Solutions can reassure you that they are who you are looking for, and that you can trust them with your customer relationships and services. Whereas typical call centers in the U.S. may speak one language, English, Costa Rican call centers have employees that are bilingual in both English and Spanish, as well as some that are multilingual, knowing English, Spanish and either Portuguese, French, Italian or German. The ability to have customer service representatives that speak a wide range of languages not only helps when you are working with multinational clients, it also helps when you are dealing with domestic customers as well.
Better Service at a Lower Cost
Home to over 200 high tech, multinational companies thanks to the outstanding academic level of its population, as well as the high standard of modern services, Costa Rica also offers 100% redundancy, and more than 90% of its energy is renewable.
What does this mean for my business?
To put it short and simple, lower costs overall. Whereas domestic call centers may not have renewable energy resources, certain Costa Rican call centers benefit from the over 90% renewable energy, which in turn lowers their costs.
Lower Cost Does Not Mean Lower Quality
Costa Rica ranks number 1 in Latin America in labor-employer relations, what this means for a potential partner is that your employees will be satisfied with their employer and in turn promote a positive attitude and disposition to all incoming calls and clients. Along with Costa Rica ranking number 1 in labor-employer relations, they also rank number 1 in Latin America for their education system, ensuring that all workers who are representing your company and customer service are educated with either a high school diploma and/or college degree.
With all the benefits mentioned above about call centers in Costa Rica, you can begin to measure the effects of using a domestic call center versus that of a Costa Rican call center. For more information on what types of services you can start Outsourcing toSimple Call Solutionsplease visit us on the web at www.simplecallsolutions.com.