Customer Support

Our Customer Service division utilizes a dedicated agent model for larger programs.

Solutions within this division are highly customizable to the client, with the highest quality reporting and tracking. Our agents are highly specialized to each account, acting as true brand specialists and knowledge agents. Clients within our Customer Service division come from a broad range of industries such as Retail, Financial Services & Insurance, News & Media, Food & Restaurant, and Consumer Packaged Goods.

Retaining your customers can be a challenge. We help forge a lasting relationship with your customer by opening up a 24/7 communication channel between you and your customers. Following your scripts and protocols, our agents are available around the clock to respond to your customers questions and needs to increase customer satisfaction and customer loyalty. From inbound customer service to outbound customer care such as customer loyalty and customer satisfaction surveys, we help you create a great customer service approach.