Answering Service

Our Answering Service division utilizes a Shared agent model where many clients can draw from a group of agents in the same queue who possess similar skill sets.

Solutions within this division allow for greater efficiency and effectiveness serviced at a high level of quality. Simple Call Solutions has been extremely successful in this model, leveraging our technology and training to ensure agents can transparently represent our clients’ brand and deliver on each account. Clients within our Shared division come from the Retail, E-commerce, Real Estate Services, Insurance & Financial, DRTV, and Medical industries.