Faqs

Simple Call Solutions keeps your practice moving forward 24 hours a day, 7 days a week, 365 days a year. We provide a customized answering-service solution that meets your specific needs.

Customer Service

24 hours a day, 7 days a week we are here to attend to your customers.  We will train and take all the necessary steps to know your product as well as your in house staff.  We integrate into your current IVR or create our own with the goal of becoming a part of your company, not just an outsourced service.

Average activation time for Customer Service is 1-5 days.

Depending on the complexity of the account but usually 1-2 weeks.

All you need is call forwarding service provide by your local telephone or your cell phone provider.

Total control. Everything from how we answer your calls to how we manage your messages.  We will work together and integrate into your existing team with the goal of providing optimum support for the customer.

Part of the initial set up is all agents working on your account will need an internal email address and signature giving the customer the feeling they are being dealt with in house.

Answering Service

We assign your business a phone number. Forward you call to our services when you want us to manage your calls.

Calls are often pick up on the first ring.

Average activation time is less than 24 hours.

Total control. Everything from how we answer your calls to how we manage your messages.

Multiple options to choose from.

Yes. Call, e-mail, or fax your customers service representatives with any changes at any time.

When you first forward your phones.

Paying per minute ensures the client they are only paying for the minutes that the customer service agent is actually on the phone.  Eliminating paying for downtime and off peak hours.

SMS

Our advanced SMS Platform gives our clients an efficient way to create new customers as well as maintain and target their existing customers using our easy to use web based platform.

Yes.  Integration with our platform is extremely simple.

Depending on the SMS program you choose there can be a small monthly fee.

No.  All you need is a computer with access to the internet.

Total control. You will be given your own username and password using the platform when and how you see fit.

Yes.  As with all SCS Products we offer 24/7 Customer Support.

Depending on the package you choose you will be set up on Auto Pay using a Credit/Debit Card or purchase bulk SMS in advance.

No.  Your SMS messages you purchase never expire.  You can use them when you need or see fit.

Mobile phone usage is increasing globally every day and SMS get pushed right to your customer whether they are home, on the go or unavailable increasing the chance of your particular message being read.

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