Our Services

Simple Call Solutions

A USA Based, 100% Bi Lingual Contact Center that offers a variety of services for Law Firms including 24/7 Answering Service, 24/7 Customer Support, Sales and Telemarketing Campaigns, Lead Generation, 24/7 Help Desk, Administrative Outsourcing and SMS services.

Customer Support

Solutions within this division are highly customizable to the client, with the highest quality reporting and tracking. Our agents are highly specialized to each account, acting as true brand specialists and knowledge agents. Clients within our Customer Service division come from a broad range of industries such as Retail, Financial Services & Insurance, News & Media, Food & Restaurant, and Consumer Packaged Goods.

All of our agents are trained specific to the client’s specific product and are 100% Bi Lingual offering your services to a broader range of customers.

Our Pay Per Minute Pricing model is a cost effective way to outsource your customer support.  This pricing model assures the client they are only paying for time when an agent is on the phone with a customer.  Per minute pricing also gives the company an affordable option to offer 24/7 support which is a great way to separate themselves from the competition.

Answering Service

Our Answering Service division utilizes a Shared agent model where many clients can draw from a group of agents in the same queue who possess similar skill sets.

Solutions within this division allow for greater efficiency and effectiveness serviced at a high level of quality. Simple Call Solutions has been extremely successful in this model, leveraging our technology and training to ensure agents can transparently represent our clients’ brand and deliver on each account. Clients within our Shared division come from the RetailE-commerce, Real Estate Services, Insurance & Financial, DRTV, and Medical industries.

Most small businesses need an Answering Service but are unaware how cost effective the service actually is.  With SCS’s Pay Per Call pricing Model having your own Answering Service 24/7 is now possible for even the smallest business.

Telemarketing

Telemarketing is the most interactive marketing medium available. Telemarketing allows you to answer your prospects questions, address their concerns, and overcome their objections.

Telemarketing is the only marketing medium that allows you to adjust your strategy midstream and make any changes at any time necessary to increase results. With telemarketing, you can change both your offer and audience with just one phone call. Telemarketing scripts can be edited with a moment’s notice. And telemarketing calling hours can be adjusted.

Simple Call Solutions takes this belief and enhances the results by combining it with our Outbound software offering result tracking, call stats and detailed reporting.

SMS

Since around 98% of Mobile Users answer their telephones compared to dismal rates from Email or Direct Mail it really is not hard to figure out that sending SMS messages to your subscribed users can really improve your bottom line. Add to this how the Mobile Market is now taking over the dominant position for web searches online and how companies can increase profits by 50% by following up regularly with targeted users and customers.

Simple Call Solutions provides a very easy to use SMS platform at very competitive rates suitable for any small business or larger enterprise. We also offer Bulk SMS services worldwide.

Outsourcing

Outsourcing is an effective cost-saving strategy when used properly. It is sometimes more affordable to purchase a good from companies with comparative advantages than it is to produce the good internally. An example of a manufacturing company outsourcing would be Dell buying some of its computer components from another manufacturer in order to save on production costs. Alternatively, businesses may decide to outsource book-keeping duties to independent accounting firms, as it may be cheaper than retaining an in-house accountant.

Simple Call Solutions with its strategic “Near shore” location has a talented, bi lingual workforce with the skills and experience to fill any position at a fraction of the cost in the US.

Free Trial

Simple Call Solutions provides a Free 2 Week Trial to selected Businesses for Answering Services. This provides you with a very good opportunity to experience the real benefits to your business in advance.

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