Who we are
Simple Call Solutions is a 30,000 square foot, 150 seat call center located in New Brunswick, NJ. Founded in 2006, SCS services thousands of attorneys across the nation and has completed millions of new client intakes for law firms and legal marketing companies. We are by far the largest and most awarded 24/7 legal intake call center in the country.
“Our mission is to provide high quality intake and call center solutions for our clients, while providing an excellent work environment for our team.”
Kim Starr - PresidentATSI Gold 24/7 Call Center Certification
In July 2007, Simple Call Solutions received the Association of Teleservices International(ATSI) Gold 24/7 Call Center Certification.
The certification program sets forth nearly sixty  criteria that need to be met or exceeded. They represent a collection of the best practices and guidelines that telephone answering service sites adhere to. Upon receiving Certification status, Simple Call Solutions has demonstrated to the satisfaction of the Certification Committee (which includes on-site inspections) a high level of proficiency in recovery techniques, exceptional business practices, documentation of procedures, and levels of redundancy necessary for 24/7 preparedness.
The latest technology is the driving force behind Simple Call Solutions, and it impacts the quality of every call. From the way your calls are handled to the way important data is collected, we prioritize new methodologies. Simple Call Solutions employs the Startel Windows-based Call Management Center and other advanced call-routing technologies which allow us to bring your business:
- Advanced scripting functionality with both menu and response-based prompts to accommodate even the most complex accounts with the utmost speed and efficiency.
- Call routing and management capabilities for the optimal use of our Centers' resources.
- Web-based workstations allowing Simple Call Solutions Agents access to the Internet enabling them to quickly collect important information during calls.
- Customizable Intakes
- English/Spanish Support
- Appointment Scheduling
- Call Recordings
- Virtual Receptionists
- Web-Form Lead Response
- Outbound Call Services
- Call Transferring
- Message Taking
- Customizable Reports
- 24/7/365 Live Service
- Customer support